Terms & Conditions

By accessing or using DoctorOnQueue, you agree to comply with these Terms & Conditions, our Privacy Policy, and any applicable service guidelines published on the platform. DoctorOnQueue is a digital healthcare facilitation platform designed to help users connect with doctors, clinics, hospitals, and healthcare providers for appointment scheduling, token booking, teleconsultation access, and related healthcare services.

If you do not agree with these terms, please discontinue use of the platform.

1. Platform Usage

DoctorOnQueue provides a technology platform that helps users conveniently access healthcare-related services. Our services may include appointment booking, token management, doctor discovery, teleconsultation access, healthcare communication, and related digital healthcare support.

DoctorOnQueue acts only as a service facilitator and technology provider. We do not directly function as a hospital, emergency medical center, diagnostic provider, or direct healthcare treatment provider unless specifically stated.

2. User Registration & Account Responsibility

To access certain services, users may be required to register and create an account.

By registering, you agree that:

Information provided by you is accurate and complete

Login credentials remain confidential

You are responsible for all activity under your account

Account information must be updated when details change

If you create an account on behalf of another individual, including a minor or dependent, you confirm that you are authorized to do so.

3. Appointment Booking & Token Services

DoctorOnQueue facilitates appointment scheduling and token booking between users and healthcare providers.

Users understand that:

Appointment availability depends on doctor or clinic schedules

Token timings may vary based on consultation flow

Delays, rescheduling, or cancellations may occur

Emergency cases may affect appointment timing

Doctor availability is subject to change without prior notice

DoctorOnQueue does not guarantee exact consultation timing or uninterrupted appointment availability.

4. Medical Disclaimer

DoctorOnQueue is not a substitute for professional medical care.

The platform only enables users to connect with licensed healthcare professionals or healthcare service providers. Medical advice, prescriptions, diagnosis, treatment recommendations, and consultation outcomes are entirely the responsibility of the respective doctor or healthcare provider.

DoctorOnQueue shall not be held responsible for medical decisions, treatment outcomes, or independent professional advice provided through the platform.

In medical emergencies, users should immediately contact emergency services or visit the nearest hospital.

5. Acceptable Use

Users agree to use the platform responsibly and lawfully.

Users must not:

Provide false or misleading information

Attempt unauthorized access

Interfere with platform security or operations

Upload harmful or malicious content

Misuse healthcare booking services

Violate rights of doctors, clinics, or other users

Violation of these terms may result in account suspension or restricted access.

6. Service Availability

DoctorOnQueue continuously works to maintain reliable services; however, uninterrupted availability cannot be guaranteed.

Service interruptions may occur due to:

Scheduled maintenance

Technical failures

Internet/network disruptions

Third-party provider issues

System upgrades

Doctor or clinic operational changes

DoctorOnQueue reserves the right to modify, suspend, update, or discontinue services without prior notice.

7. Privacy & Data Usage

Use of DoctorOnQueue is also governed by our Privacy Policy.

By using the platform, users consent to the collection, storage, processing, and use of personal and healthcare-related information necessary for providing services, improving user experience, security monitoring, and legal compliance.

8. Limitation of Liability

DoctorOnQueue shall not be liable for:

Appointment delays

Consultation cancellations

Doctor unavailability

Third-party technical failures

Medical consultation outcomes

Errors in information submitted by users

Temporary service disruptions

Our role is limited to providing the technology platform that enables healthcare access.

9. Changes to Terms

DoctorOnQueue may revise these Terms & Conditions from time to time to reflect service updates, operational requirements, legal changes, or policy improvements.

Updated versions will be published on this page, and continued use of the platform constitutes acceptance of the revised terms.

10. Contact Information

For questions regarding these Terms & Conditions, please contact:

DoctorOnQueue
Email: enquiry@doctoronqueue.com
Phone: +91 6238 380 204
Website: https://doctoronqueue.com

Terms & Conditions

By accessing or using DoctorOnQueue, you agree to comply with these Terms & Conditions, our Privacy Policy, and any applicable service guidelines published on the platform. DoctorOnQueue is a digital healthcare facilitation platform designed to help users connect with doctors, clinics, hospitals, and healthcare providers for appointment scheduling, token booking, teleconsultation access, and related healthcare services.

If you do not agree with these terms, please discontinue use of the platform.

1. Platform Usage

DoctorOnQueue provides a technology platform that helps users conveniently access healthcare-related services. Our services may include appointment booking, token management, doctor discovery, teleconsultation access, healthcare communication, and related digital healthcare support.

DoctorOnQueue acts only as a service facilitator and technology provider. We do not directly function as a hospital, emergency medical center, diagnostic provider, or direct healthcare treatment provider unless specifically stated.

2. User Registration & Account Responsibility

To access certain services, users may be required to register and create an account.

By registering, you agree that:

Information provided by you is accurate and complete

Login credentials remain confidential

You are responsible for all activity under your account

Account information must be updated when details change

If you create an account on behalf of another individual, including a minor or dependent, you confirm that you are authorized to do so.

3. Appointment Booking & Token Services

DoctorOnQueue facilitates appointment scheduling and token booking between users and healthcare providers.

Users understand that:

Appointment availability depends on doctor or clinic schedules

Token timings may vary based on consultation flow

Delays, rescheduling, or cancellations may occur

Emergency cases may affect appointment timing

Doctor availability is subject to change without prior notice

DoctorOnQueue does not guarantee exact consultation timing or uninterrupted appointment availability.

4. Medical Disclaimer

DoctorOnQueue is not a substitute for professional medical care.

The platform only enables users to connect with licensed healthcare professionals or healthcare service providers. Medical advice, prescriptions, diagnosis, treatment recommendations, and consultation outcomes are entirely the responsibility of the respective doctor or healthcare provider.

DoctorOnQueue shall not be held responsible for medical decisions, treatment outcomes, or independent professional advice provided through the platform.

In medical emergencies, users should immediately contact emergency services or visit the nearest hospital.

5. Acceptable Use

Users agree to use the platform responsibly and lawfully.

Users must not:

Provide false or misleading information

Attempt unauthorized access

Interfere with platform security or operations

Upload harmful or malicious content

Misuse healthcare booking services

Violate rights of doctors, clinics, or other users

Violation of these terms may result in account suspension or restricted access.

6. Service Availability

DoctorOnQueue continuously works to maintain reliable services; however, uninterrupted availability cannot be guaranteed.

Service interruptions may occur due to:

Scheduled maintenance

Technical failures

Internet/network disruptions

Third-party provider issues

System upgrades

Doctor or clinic operational changes

DoctorOnQueue reserves the right to modify, suspend, update, or discontinue services without prior notice.

7. Privacy & Data Usage

Use of DoctorOnQueue is also governed by our Privacy Policy.

By using the platform, users consent to the collection, storage, processing, and use of personal and healthcare-related information necessary for providing services, improving user experience, security monitoring, and legal compliance.

8. Limitation of Liability

DoctorOnQueue shall not be liable for:

Appointment delays

Consultation cancellations

Doctor unavailability

Third-party technical failures

Medical consultation outcomes

Errors in information submitted by users

Temporary service disruptions

Our role is limited to providing the technology platform that enables healthcare access.

9. Changes to Terms

DoctorOnQueue may revise these Terms & Conditions from time to time to reflect service updates, operational requirements, legal changes, or policy improvements.

Updated versions will be published on this page, and continued use of the platform constitutes acceptance of the revised terms.

10. Contact Information

For questions regarding these Terms & Conditions, please contact:

DoctorOnQueue
Email: enquiry@doctoronqueue.com
Phone: +91 6238 380 204
Website: https://doctoronqueue.com

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