Privacy Policy

Effective Date:

11-07-2025

Doctor On Queue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or website (collectively, the “Platform”).

Please read this policy carefully. By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

• Full name
• Phone number
• Email address
• Gender
• Date of birth
• Medical history (optional and only if you submit it)
• Appointment and consultation details

b. Location Information

• We may collect your approximate or precise location (depending on your device settings) to show doctors and healthcare providers available in your area.
• Location data is only used while the app is running and is not stored permanently after fulfilling its purpose.

c. Non-Personal Information

• Device information (IP address, OS version, device model)
• App usage patterns
• Cookies and tracking data (on website)

2. How We Use Your Information

We may use your information to:

• Schedule and manage doctor appointments
• Determine nearby doctors or healthcare providers based on your location
• Generate tokens or queue positions
• Notify users of queue status or changes
• Provide customer support
• Send important updates, alerts, or promotional messages (with opt-out option)
• Monitor and improve our services
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Healthcare providers with whom you book appointments
• Third-party service providers who assist in operating our app (with strict confidentiality)
• Law enforcement or government agencies, only when legally required

4. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Withdraw consent and request deletion of your data
• Opt out of non-essential communications

To exercise any of these rights, contact us at [admin@doctoronqueue.com].

7. Children’s Privacy

Our platform is not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from minors.

8. Third-Party Links

The platform may contain links to external websites or services. We are not responsible for their privacy practices. Please review their privacy policies before engaging with them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified via the app or our website. Continued use of the platform after updates means you accept the changes.

10. Contact Us

If you have any questions or concerns regarding this policy, please contact us at:

Doctor On Queue
Email: admin@doctoronqueue.com
Phone:6238380204